More Than Just Tech Support
Dedicated U.S. Based Support
We don't treat our clients like they are on a remote island left to figure everything out on their own. Our dedicated team of passionate marketers and trained designers provides white-glove, strategic human support to ensure you get the absolute most out of your television network.
Your Personal Marketing Team
Because our technology is so reliable, our systems thankfully don't require much traditional tech support. This allows our team to focus on strategy, creativity, and helping you achieve your marketing goals.
Strategic Guidance
Not sure how to structure your next promotional campaign? Need tips on shooting a quick video on your phone? We're here for it. Your dedicated manager will help you brainstorm and execute effective strategies.
Trained Graphic Designers
If you can't design a professional graphic, that is no problem at all. Our client success managers are trained graphic designers who can step in, create beautiful visuals for you, and get them loaded onto your screens instantly.
Deep Industry Expertise
Your manager works directly with other successful clients in your specific industry. They know exactly what types of messaging resonate with your audience and will share those proven best practices with you.
Removing Every Possible Hurdle
We want you to succeed. By providing proactive, hands-on support, we remove the technical and creative barriers that normally prevent businesses from utilizing their TVs to their full potential.
- Reachable Constantly: You can reach your dedicated manager anytime via email, a quick phone call, or even a text message.
- Hands-On Training: We walk you through every feature of the dashboard so you feel completely confident managing your own custom television channel.
- Content Upload Assistance: If you can't figure out how to upload a new video or properly format an image, we will happily handle it for you.
Frequently Asked Questions
How do I contact my Client Success Manager?
We communicate the way you prefer to communicate. You can easily reach your manager by sending an email, giving them a call, or shooting them a direct text message.
Will they actually design graphics for me?
Yes. While we provide incredible built-in AI tools for you to use on your own, our trained graphic designers are always ready to step in and build beautiful promotions for you if you need a helping hand.
Do they understand my specific business?
Absolutely. Your CSM is assigned based on their expertise within your particular industry. They know what works for similar businesses and will help you replicate that success.
Is there an extra fee for this white-glove support?
No. Strategic guidance, graphic design assistance, and ongoing human support are fully included in your standard service. We only succeed when you succeed.
Ready to Meet Your Marketing Team?
Schedule a demo today to see our platform in action and learn how our dedicated experts can help you grow your business.
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